Frequently Asked Questions

Do I need to know HTML to have Orankl reviews on my website?

Not at all. To have Orankl reviews on our website you just need to copy a snippet of code and paste it on your website. Feel free to contact us and we’ll help you out!

How do I manage reviews?

We will give you access to your own personalized dashboard where you can view, approve, delete, or even contact the reviewer.

Can I change how the reviews look on my site?

Absolutely! Your Orankl dashboard features a customizations section that allows you to customize the look and feel of the reviews on your site.

Will this make my page load slower?

Nope. Our Javascript is fully asynchronous meaning it won’t slow down the loading of content on your page.

What if there’s a catastrophic event that affects Orankl’s servers?

If Godzilla’s wrath happens upon Orankl’s headquarters, your page will not be affected in the slightest. Our review system will hide itself the rare event that our servers are down.

How can I get in touch with my customers?

You be able to engage conversations with reviewers via our private messaging system which is available in your dashboard. You can also start conversations directly from the reviews on your own site if you’re signed in to your Orankl account.

How do I send review reminders to customers who have purchased my products?

Setting up email-after-purchase notifications requires a few extra steps. It is still just copying a snippet and pasting it in the right place. You will be given detailed instructions during the setup process, and you can always access your snippet and instructions in the code section of the dashboard.

What e-commerce platforms do you currently support?

We currently support online stores built with Shopify and Prestashop. Other platforms will be coming soon.

Are you compatible with older browsers?

Here are the browsers we support: IE 8+, Chrome 8+, Firefox 10+, Safari 3+ and Opera 10.6+

I am having trouble with setup, how can I get in contact with you?

We have live chat support. Just click in the widget at the bottom right of the page. You can also drop us an email at support@orankl.com, and you’ll hear from us asap.